Our efforts to prevent fraud and theft – and beyond

I’d like to share my views on OpenSea’s efforts to protect against theft, IP infringement, and fraud. We at OpenSea feel a huge responsibility to ensure the safety of our users, as well as provide the widest possible, inclusive access to the NFT ecosystem.

Trust, security, and customer experience are the main focus areas for us, starting with transparent user guidelines and policies, provided in our Terms of Service. Our Terms set the baseline of what is allowed and what is not allowed in OpenSea and serve as an important guideline for the community and the larger ecosystem – since not all NFT marketplaces adhere to and apply the same rules.

Theft, IP breach and theft are all prohibited under our Terms But on our scale, comprehensive policy is not enough. So we integrate them into systems – both product and human-led – that evolve with the NFT ecosystem.

Product and technology solutions

In the first half of this year, we created a number of notable technology systems that help us promote authentic content and reduce fraudulent content:

• We recently launched one New verification system Which identifies authentic accounts and content more clearly. This helps keep scammers out and makes it easy for fans to discover what they’re looking for. Our goal is to expand the new verification system to more creators next month.
• Us Copymint prevention measures The most sophisticated spam and fraud reduction tool we’ve ever created. It uses image detection technology to scan NFTs and identify potential duplicates – including flip, rotation and other transfers. Since launch, it has removed a significant number of existing copymints from the platform; And we have OpenCA (Although they will still exist in the public blockchain)
• Lastly, we are constantly doing Improve search efficiency To help people find authentic content. We do this by badge and highly visited collections (when there are more than one candidate with the same name), copyminds not found, and derailing collections with suspicious activity.

While these are the newest systems to join our arsenal, they are by no means the sum of our trust and protection efforts. We’ve also developed a number of products to help our teams manage more efficiently and help users take action when problems arise:

• In-Product Reporting – We have an active in-product reporting system that our trust and security team monitors 24/7 to remove suspicious items found by users.
• Account Compromise Tool – We’ve developed a self-help account compromising tool, so if the wallet is compromised, users can prevent their wallet NFTs from being listed using the OpenSea interface.
• Active Account Suspension – We actively block suspected bad actors from using our services.
• Smart Moderation Tools – We’ve created smart moderation tools to review and deal with problematic collections.

Human-leadership application and restraint

Beyond technology, we’ve invested heavily in human-led systems through our community, customer support and trust and security team. We are satisfied with our progress across these and other key metrics:

• First, we turned the team into a massive over 200 dedicated people in the first half of the year.
• Only in May, we have an average of <24 hours for our first response.
• Last year, we created both an easy-to-follow DMCA and IP takedown process and an active takedown process. In May, our average time for the first response was <12 hours.
• As of March, we are proud to offer 24/7 support at support.opensea.io and Discord.
• From this week, We now offer support via Twitter DMIn addition to Discord, our Help Center and email.

We’re working on customer support and trust and safety; And to support all these advances, we’ve hired seniors across all teams – operations, engineering, products and restraint – to help us be more tactful in our response and application.

The next key to trust and security in OpenSea

This is just a sample of our technology and human-led efforts to protect OpenSea users. For the rest of 2022, you can expect to see significant trust and security investments in a number of key areas, including:

1. Prevention of theft and scams. This is a multifaceted issue that requires marketplaces (such as openness), wallet providers and others to work together. Our next step in this battle is to automatically hide suspicious NFT transfers, reducing their visibility on individual profile pages. Although malicious transfers will always exist in the universal blockchain, We want to hide from seeing them on OpenSea. We’ll talk more about this soon – and much more next month.
2. IP infringement across the Internet. NFTs are public-oriented and live on the blockchain as a historical record, but we’re working hard to prevent them from showing up on OpenSea. We plan to develop active solutions for the next quarter, such as creating more security around migrated NFTs, reducing spam, and partnering with third parties and manufacturers of all sizes. We’ve begun working with key rights holders to create an image-recognition model for automated takedowns, and will expand this work in the coming months.
3. Scaling review and moderation. To scale the review and moderation, we’ve established a dedicated moderation team, and are adding critical auto-detection methods for copyright issues and other vectors of fraud. This will help ensure a quick response time to critical items – and in many cases, completely prevent spammy and scammy items from appearing in public blockchain on the OpenC.
4. Reducing critical response time in high touch areas. We’re investing more in complex areas of user issues to pull our average response time down to 24 hours.

With the advent of new technology and faster users comes new challenges. We acknowledge that as leaders, we have a responsibility to play an external, active role in resolving these issues. To that end, our number one goal as a company is to build trust across our products – and continue to build the best team to do so. More to come soon.

This post is about our efforts to prevent fraud and theft – and the next key is first published on the OpenSea blog.

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